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Refund Policy

This Refund Policy explains how refund requests are handled for services purchased on CheckVinCode.com, operated by VIN SERVICE LLC.

1. Nature of the Service

CheckVinCode.com provides digital services related to VIN lookup and vehicle history report access. Because our service is digital and is typically delivered shortly after payment, refund requests are reviewed based on the circumstances of each order.

2. When a Refund May Be Considered

A refund request may be considered in cases such as:

  • duplicate payment for the same order;
  • technical failure on our side that prevented delivery of the purchased service;
  • payment completed but no report or service access was delivered within a reasonable time due to a system issue;
  • a clearly verifiable billing error.

3. When a Refund Will Generally Not Be Granted

Refunds are generally not granted in the following cases:

  • the customer entered the wrong VIN;
  • the customer changed their mind after successful digital delivery;
  • the report contained limited information because limited source data was available for that vehicle;
  • the customer expected a different outcome from the report content;
  • the customer failed to review the service description before purchase;
  • the issue relates to third-party source limitations rather than a failure of delivery by our website.

4. Refund Request Procedure

To request a refund, the customer must contact us at support@checkvincode.com and provide:

  • order-related email address;
  • transaction reference or payment details;
  • VIN used for the order, if applicable;
  • short description of the problem.

We may request additional information reasonably necessary to investigate the claim.

5. Review Process

Each refund request is reviewed individually. If a refund is approved, it will generally be returned to the original payment method, subject to the rules and processing times of the relevant payment provider or bank.

6. Abuse Prevention

We reserve the right to refuse refund requests in cases of abuse, repeated unjustified claims, suspicious activity, or misuse of the service.

7. Contact

For refund-related questions, please contact us:

VIN SERVICE LLC
Website: CheckVinCode.com
Email: support@checkvincode.com